This is to target our driver resources to protecting our core household waste and recycling collection services. In response to the national shortage, our contractor Serco has made every effort to recruit drivers in a competitive market by offering increased salaries and enhanced benefits packages. Some applicants are currently going through the recruitment and training process. However, a number of driver vacancies are not yet filled and agencies, who are also affected by this shortage in a fast-moving market, are unable to provide staff to fill gaps.
The national shortage of HGV drivers has impacted many other businesses and services. Together with the risk of crews becoming infected with COVID, this has made our current staffing levels unpredictable.
Therefore, we will review the situation regularly and hope that, if the HGV driver availability improves, we will be able to resume the service in November. To ensure that subscription records remain on the system to add this extension, it is important that customers renew their subscription quickly if they get a reminder. Crews are still working to clear the backlog of streets with missed collections due in the week of Monday 6 September, with the aim of providing all customers with a collection.
If they are unable to complete these collections, updates will be given on our website and social media channels. Missed collections during this time will also be added to customer accounts. If just your bin, rather than the whole street, is missed during these catch up collections, we will not be able to return to collect it.
However, you should report it to us within 48 hours of the crew making collections in your road to enable us to process an extension for your account. We understand that this will be frustrating and inconvenient for our customers and apologise for the inconvenience caused. Cookies on GOV. UK We use some essential cookies to make this website work. Accept additional cookies Reject additional cookies View cookies.
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