As such, clients on the US preferred the Asian nation over India for most voice-based processes. The preference of client and subsequent movement of voice based processes to the Philippines put further pressure on Indian BPO firms to rise-up the value chain and offer more value driven services to clients. Current times: Domain expertise, platforms and analytics.
They are looking for a business partner who can offer them solutions to grow their business. They are no longer asking for cheap undergraduates to process insurance claims, but domain specialists to delve deeper into insurance claims with analytics to provide faster claims processing and weed out fraudulent claims. The process of customer engagement has moved to newer areas like social media and mobiles and clients are looking for service providers who can help them manage customers in these new arenas.
The larger players of BPO in India had foreseen this future beforehand and accordingly filled their arsenal with the requisite capabilities.
The idea of this re-branding exercise was to provide the Indian outsourcing companies with the much-needed identity of an end-to-end service provider. In the past two years, a lot has been done by the Indian BPM industry to ensure and live up to this new found identity.
Leading BPM players have developed cutting-edge platforms and analytics capabilities to remain competitive to deliver their clients the much needed competitive edge in their respective industries. The high-growth rates experienced by them in the past few quarters testify that the Indian BPM industry has succeeded in keeping pace with the changing times and evolved to become a force to reckon with in the global business services industry.
Global enterprises strive to attain service excellence so that they can stay ahead in a competitive Tags: bpo services bpo industry in India business process outsourcing companies. Business Processes that Companies Prefer to Outsource.
Sign In. Download the latest issue of Business Today Magazine just for Rs. They are bought by Raman Roy, and processes are created around it, which are then implemented for its customers. Sunny Sen Print Edition: Sep 14, Latest Must Read Markets. Economy Corporate Markets. The BPO boom in India is credited to cheap labor costs and India's huge talent pool of skilled, English-speaking professionals.
A BPO service provider usually administers and manages a particular business process for another company. BPOs either use new technology or apply an existing technology in a new way to improve a particular business process. India is currently the number one destination for business process outsourcing, as most companies in the US and UK outsource IT-related business processes to Indian service providers.
The top fifteen business process outsourcing companies in India are:. Get ahead of your competitors, cut down on operational costs and get access to the services of skilled professionals, all by outsourcing non-core BPO work to India.
Make a decision to outsource to India today and watch your business grow exponentially. Get in touch with us now. Two years ago, Barclaycard decided to outsource the customer service of its credit card and consumer lending businesses.
The deal was worth a mouthwatering million pounds over five years. Naturally, Indian business process outsourcing BPO companies queued up. But Marge Connelly, Barclaycard's Chief Operating Officer, said the function - all of it voice - had to be done out of the Philippines.
Barclaycard, part of the Barclays Group with headquarters in the United Kingdom, and Connelly, an American, were more comfortable with Filipinos, rather than Indians, speaking to their clients.
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